This weekend I had the joy of shopping in Wal-Mart. Not a really unusual experience as this is where I end up most of the time. However, this time I was buying two movies (with my personal money) and had looked at the cost the day before so I knew how much they should be. Imagine my surprise to see one of them $5 cheaper! So I grab the movies and head to the counter along with the few other things we had stopped in to buy (charcoal mainly as they were running a sale). She rings everything up…and its $5 more than I expected. I politely question the movie that was marked as full price on the little price thing and she rings for a CSM. 5 minutes go by, a line is building up behind me and there is no CSM on the way. I just handed her the money as I *hate* when a line is building up behind me and stalked out of there. (Okay stalk is a harsh word as it wasn’t her fault and I recognized this but I stalked out in my mind.)
Could I have returned the movie? Yes but honestly, I went in there thinking it was full price. It was a pleasant surprise to see it marked $5 cheaper and I had the money anyways. It was more the fact that this is the 3rd time this has happened to me in the last 3 months. The first was my Brita Faucet Filter-the advanced models were under the tag for the basic model and were $10 cheaper because of this. I couldn’t find anything that said “advanced” or whatever on the tag and compared the other tag (with the basic models under that tag) to the cheaper one. Couldn’t find a difference and as all the models matched, we thought it was a special sale. It took 15 minutes for the CSM to answer that call and another 5 minutes for her to bring us the “correct” model. So I took the basic model as I didn’t really care about the differences and mainly just did not want to pay an extra $10. She even stated that everything was tagged incorrectly but she was fixing it now. If I hadn’t spent 20 minutes in the store waiting on a response, I might have argued it farther about the fact that the entire shelf was marked and I wanted it for the lesser price.
On the next trip, I found a bag of charcoal for $6.48 which was $2 less than it normally was. We bought two bags (we go through a lot of charcoal in the summer) and got out to the car before I looked at the receipt. It was rung up as $8.48 for both bags. We went back in and the lady was changing the signs to $8.48 and was mentioning to another worker that too many people had caught it and this was the last one. Remembering the fuss from the last time, I decided to take my $4 loss and go away.
Sadly, out of the four grocery stores in the town that I live in, Wal-Mart is the lowest priced and most convenient for us. And it’s only most convenient in the fact that it has everything we want in it so I don’t have to make multiple trips. And I do know that mistakes happen and things get mistagged/priced but I also know that when I was working retail I had to honor certain things. Entire shelf labeled as one price? Signs hung up wrong? Both of these things were to be honored if a customer brought it up and we could clearly see what they were talking about. (If I would have found only the advanced model I was holding under the cheaper tag and everything else was the basic model? I’d have assumed a customer put it in the wrong spot and picked up the basic to begin with. Same with the movie.) It doesn’t exactly matter as I’ll still be there shopping this next weekend but I will still be peeved about it.