Internet Issues ResolvedPosted: April 5, 2012
A week or so ago, I wrote about the issue I was having with my AT&T service. Well, the next day I was called around 2 pm even though I made clear mention of the fact to not call until after 5 but at least a message with a case number and phone number was left. I reiterated to not call me until after 5 but did not get a call. I was getting pretty ticked and was thinking that I might have to disconnect our service and just go with a different provider. This would have been really sad as I actually enjoy our service—we have had no down time and get a great wireless signal.
But guess what? I got that charge they placed on our bill for no reason reversed! They also signed us up for a better price—we’ll see about that next month. But I am pretty excited that I got that charge reversed. It means that we are keeping our service (at least for now—but I’m hoping the trouble stays away) and that means no having to pay a disconnect fee and then get new service. Especially since AT&T happens to have the best price for what we want right now.
So it just goes to show to always review your bills. If we wouldn’t have opened up the bill, we wouldn’t have known about the weird charge (for $110) on our bill until after it was debited from our account. Our cable bill is only $48 so that’s a pretty big difference for us. And it is always easy to dispute a charge before money leaves your checking account. (Or at least I think so)
Something else to be learned from this is when you have a charge you don’t understand that is on your bill, ask questions. They couldn’t tell me why the charge was on my bill so they removed it for me. I save money and they save a customer. The trick is to be pleasant and polite even if you don’t really feel like it. I’ve worked in customer service and always loved those people who were polite and pleasant even if they were having an issue—after all, it most likely wasn’t my fault that they were having an issue. So I kept that in mind as I spoke with the agent who called me. As I said, it all turned out and my bill is a normal price. Next month it should be even lower.
Have you ever disputed a charge? How did it turn out? Also be sure to go and check out Jana @ Daily Money Shot’s book giveaway!